About the cover: The main corridor of MidState Medical Center's new Emergency Department
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Happy New Year! It is hard to believe that another year has gone by, and here we are with a new year upon us and still so many opportunities for change and growth in the future. As we begin 2011, I look forward to all that this year has to bring.
But as I look back, I wonder whether any year can outshine the many accomplishments of this past year. We completed our new Emergency Department and hospital expansion project, a 100,000 square foot addition. We added new technology - the da Vinci® robot and Elekta Infinity Linear Accelerator. We also welcomed an abundance of new highly skilled physicians, and closed out the year in a financially sound position despite the challenges brought on by the economy.
As healthcare reform continues to bring changes to our delivery system and we are faced with increasing opportunities to serve more patients under tighter reimbursement constraints, the successes we realized last year become even more important in our ability to remain economically viable while still maintaining the quality care our patients deserve.
MidState is ready to face the opportunities that await us and continue to do the best for our patients in an ever-changing environment. Whether it’s adding more qualified providers, enhancing technology and services, or increasing access in the community by opening satellite locations, we promise to always be the strong voice for our patients and keep their health and well-being at the center of all we do.
Lucille A. Janatka
President & CEO
Editor / Feature Writer: Pamela Cretella|Photos: Chuck Kuhn, Rick Harrington, Paul Horton, and Mary Beth Papallo|Executive Editor: Lynn Faria
Rewind to 2008: MidState Medical Center’s Emergency Department was seeing approx. 50,000 patient visits annually, nearly double the number it was built to handle, hospital beds were at a minimum, and the hospital overall was in need of more space.
Now fast forward to today: MidState has completed a $45 million, 100,000 square foot expansion that will meet the growing healthcare needs of those in our communities for years to come.
On Thursday, October 7, MidState unveiled this expansion to over 200 people in the community at a ribbon cutting ceremony hosted in conjunction with the Greater Meriden, Quinnipiac and Southington Chambers of Commerce.
The beautiful, state-of-the-art new space includes an Emergency Department with 53 private treatment rooms, an additional 28 bed inpatient unit, new medical office space, dedicated main entrance and pristine lobby with a soothing
water wall, and a shelled space for future growth.
When plans for the new Emergency Department were underway, the hospital knew it was not only important to build a space that looked attractive, but it was critical to create a department that was designed to enhance patient care and the experience our patients have when they are here. “We made a commitment to enhance the physical space of the department, and we used a customer service approach to providing quality care,” said Cindy Russo, Senior Vice President of Operations.
That customer service approach can be seen in every aspect of the department’s design and operations. One of the key changes made in the new department was changing how patients are triaged when they arrive. They are warmly greeted by a clinical care associate, and if not severely ill, are immediately registered in a private area. This process takes no longer than a few minutes.
Patients are then escorted by a volunteer to the Assessment Unit. The 11-bed Assessment Unit is an entirely new area, where a physician or physician assistant is able to provide immediate evaluation of a patient’s condition. This means that patients no longer wait in a waiting room to be seen. They are treated to the comforts of their own private room, equipped with a television, stretcher chair, and access to water and light snacks. If it is determined that patients need a higher level of care, they are transferred to the main area of the ED, where rooms with more sophisticated equipment are ready for them.
“When we designed our new ED, we took into account feedback from our patients, staff as well as best practices in emergency care. We’ve done something different with our department than anyone else in the state. We have essentially taken all of the best features and combined it into one,” said Susan McGaughan, RN, MBA, Nursing Director, Emergency Services.
In addition to the Assessment Unit, enhanced features of the Emergency Department include a secure and private Acute
Behavior Health Unit, tailored to care for the needs of this specific population; a dedicated Radiology Suite, where patients needing x-ray services can have their imaging conducted right in the department; technology and that makes care delivery more efficient and patient friendly, such as mobile computer workstations where patient information is gathered privately and quickly.
“We wanted to move to the patient at all times, not have the patient move to us. The entire focus of our department is patient centered,” said McGaughan.
With a new space that has tripled in size and better processes to enhance the way care is delivered, patient satisfaction in the ED has increased steadily over the last year.
In fact, the ED was recently ranked number three in the state for overall patient satisfaction, faring better than 83% of CT hospitals. Additionally, 75% of patients see a provider within 30 minutes of their arrival. Patient volumes have also grown with that satisfaction. MidState’s Emergency Department saw a 7.1% increase in patient visits in the last year, compared to a state average of only 1.8%. This is likely a combination of a new ED and a poor economy that has led more patients to seek emergency room care.
As Fred Tilden, MD, medical director, Emergency Services, puts it: “Our goal was to create a space that makes it efficient to render clinical care, so that our staff can do the best job in caring for our patients. Now, we have built ourselves space where we can do the right thing for every patient, and every staff member, every time.”
One of the most important factors when designing the new space was making it feel welcoming, comforting, and bright. The gorgeous main lobby does just that. Patients can now be dropped off under a covered building, free from weather hassles and walking. They are greeted by friendly volunteers who sit at the Main Information Desk. An array of comfortable seating chairs provides an atmosphere for relaxing, as does the soothing and peaceful water wall that greets visitors as they enter or exit the elevators. The new lobby is named on behalf of a generous, $300,000 donation made by the MidState Medical Center Auxiliary, the hospital’s largest contributor to the expansion project.
MidState also proudly debuted The Log-Inn, a series of computer workstations in the hospital’s Galleria where patients and visitors can access important health information. Digital physician directories have also been installed. “The Log-Inn is an extension of our Tremaine Resource Center. It provides opportunities for patients and visitors to link to reliable, up-to-date resources that might
answer health questions they have,” shared Wendy Urciuoli, medical librarian in the Tremaine Resource Center.
The new Emergency Department, as well as the Walk-In Center in Wallingford, and the MediQuick Urgent Care Center in Meriden, give people in the community more places to find quality care. People’s lives are busy and unpredictable, and having accessible healthcare services available is crucial.
“We provide great healthcare access to the community with our new Emergency Dept. and by opening up satellite facilities closer to people’s homes,” said Russo. “Looking to a future with a changing healthcare system, giving people this access is so important in keeping those we serve healthy.”
Just as emergency room volumes stretched capacity prior to the expansion, increasing inpatient volumes also made finding an open bed a challenge. In order to decrease patient waiting time in the emergency room before being admitted, it was necessary to add another inpatient unit to the hospital.
Pavilion E, a 28-bed unit, is the addition of the hospital’s fifth inpatient wing. All of the rooms are private like the rest of the hospital’s inpatient rooms. The unit is bright and open, with sophisticated equipment, 6 dialysis rooms, and staff work stations between every patient room. Each room features a no-slip floor surrounding the bed to reduce falls and increase patient safety precautions.
“The average daily census is always 92% to 95% occupied,” said Lori Nohilly, RN, Director of Inpatient Medicine. “Adding another unit was critical to ensuring that we had enough capacity to care for all the patients that need us.”
To learn more about our expansion, watch the video, “The Right Thing For Every Patient,” at midstatemedical.org.
It was a night that surpassed everyone's expectations: nearly 1,000 people gathered in support of the MidState Cancer Center at the 2010 Pink Partini Fashion Show, making the event the largest in MidState history.
Over 75 models walked the runway to the comedic introductions delivered by emcee and Channel 3 television personality, Scot Haney. Members of the Meriden and Wallingford fire departments enthusiastically showed their support at this year's event wearing black and hot pink t-shirts, selling raffle tickets, and mixing specialty drinks. The décor for the evening incorporated their spirit, with pink ribbon wellie boots as centerpieces and stuffed animal Dalmatians as favors.
All of the proceeds from the Pink Partini Fashion Show support the MidState Cancer Center. Dr. Gary Tansino, medical director of the Cancer Center, took a few moments to highlight the advanced technology and cutting-edge programs aimed at reducing and treating cancer in our community. He concluded, "Should you, a relative or friend need cancer services, be confident that high quality, comprehensive, state-of-the-art cancer care is available at MidState Medical Center."
MidState wishes to thank the Medical Oncology and Hematology Group, all sponsors, participating boutiques, hair and makeup stylists, and to the long list of models, entertainers, and volunteers who dedicated their time and talent to the show.
View the Pink Partini Photo Album.
On Thursday, October 7th, MidState Medical Center hosted its Annual Appeal Donor Recognition event in conjunction with the ribbon cutting ceremony to celebrate the opening of the Emergency Department and hospital expansion.
Gail Millerick, Director of Development and Volunteer Services, welcomed all in attendance for this special event which was held to celebrate the major donors who contributed to MidState Medical Center's Annual Appeal and/or the Emergency Department Expansion and Building Project. Through the financial commitment of our donors, the hospital received over $1.1 million in total philanthropy during the 2010 Annual Appeal and over $1.5 million in support of the Emergency Department project. Ms. Millerick also took this opportunity to recognize the continued efforts of our Development Committee for their diligence in all the hospital's fundraising endeavors.
Lucille Janatka, President and CEO, extended her heartfelt appreciation to our donors for their continued commitment to MidState Medical Center's success. Ms. Janatka also recognized the 43 members of the bequest society, the Infinity Circle, who have graciously included MidState in their estate plans.
In an annual pinning ceremony, lapel pins were presented to the newest members of the Infinity Circle:
Ms. Cynthia Decker, recently retired from MidState; Ms. Jennifer Gordon, manager of the MidState Service Access Department and the youngest member of the Infinity Circle; and not in attendance that evening, Mr. John Palladino and Ms. Amelia Palladino, a special brother and sister who have made their bequest to support the Cancer Center.
View the Palladino's Story.
MidState debuted its new website in October – have you seen it for yourself? The improved design and navigation makes finding the information you are looking for easier than ever before.
The homepage of the new site provides direct access to directions, newsletters, photos, health information and online bill payment.
One of the newest features is
"The Doctor's In," a physician column showcasing common health conditions, treatments and advances in technology.
The site also features a video library, patient testimonials and a new and improved calendar which will allow online signup for certain events sponsored by MidState.
Visit us on the web at midstatemedical.org.
MidState Medical Center hosted its Annual Meeting on Monday, November 15, at the Connecticut Hospital Association in Wallingford. Lucille Janatka, President & CEO, reported on the hospital's accomplishments and fiscal strength for the year. She noted that MidState posted an operating surplus for the 11th consecutive year, with a profit of $10.6 million, or 5.3%.
In addition, Janatka highlighted significant gains in patient satisfaction related to the SurgiCenter and Emergency Department, as well as outstanding achievements for the hospital's cardiac care. The introduction of robotic surgery, the completion of the hospital's latest expansion, and growing patient volumes, were only a few of the many areas where MidState shined. In fact, volumes for MediQuick, MidState's urgent care center, have grown by nearly 23% since relocating to Pomeroy Avenue in Meriden. Volumes in the Emergency Department have increased by 7.2%, the second highest increase in the state.
Also included in the program was a presentation by orthopedic surgeon, Leonard Kolstad, MD, who reviewed the latest innovations in knee/hip replacements. Several key leaders were recognized for their contributions to the hospital, including: Gail McCormack, immediate past Chairman; Geraldine Meoni, outgoing President of the MidState Auxiliary; James Kalamajka, outgoing Board member; Kenneth Kurz, MD, Chief of Staff; and Lawrence McGoldrick, outgoing Chairman of the Board. Gary Tansino, MD, Thomas Holmes, MD, Janet Dickinson, MD, and Richard Giosa, MD were highlighted as the 2009 Physician Recognition Award winners.
Janatka concluded her remarks by saying that it was all about "getting out into the community and getting people to hear about MidState. MidState isn't a secret any longer."
March is Colorectal Cancer Awareness Month, an opportune time to educate the community about the importance of getting a colonoscopy. While the colonoscopy procedure makes most people cringe, a screening colonoscopy remains the single best test to detect and prevent colon cancer. This is because if pre-cancerous growths of tissue are found, also known as polyps, they can be removed immediately.
Equally important, a screening colonoscopy establishes a baseline of what your colon looks like so that doctors can tell if new growths form later on in life. Most people feel no discomfort during a colonoscopy, and thanks to better preparation formulas and anti-nausea medication, getting ready for the procedure is becoming less of a nuisance for patients.
Patients should get their first screening colonoscopy at the age of 50, and those who are high-risk should begin screening as early as age 40. Individuals at high-risk of colon cancer include those with a family history of the disease, particularly a first-degree relative who has had colon cancer, as well as certain populations, such as African Americans. Those without insurance or who are underinsured may be eligible for a free colonoscopy through the Connecticut Colorectal Cancer Control Program.
To learn more, visit www.ct.gov/dph.Read more
Did you know as little as a 10- to 15-minute nap can make a positive difference in how you feel and function during the day? The greatest benefits are improved mood, performance, concentration, creativity and reaction time. But there are long-term benefits, too. They include a reduced risk of heart attack, stroke and stress.
The key to a good nap is how long it is: it should be long enough to restore the sleep debt we all have, but short enough so that we don’t fall into a deep sleep. The average sleep cycle is 90 minutes; therefore, a short nap allows us to wake up feeling refreshed. Most people are ready for a nap about eight hours after they get up in the morning, which is typically between 2:00 p.m. and 4:00 p.m.
The challenge is that most people are at work during this time. Seize the opportunity to rest when you get home from work in the early evening, but be careful not to nap too late in the day, or it will likely interfere with your sleep at night.
For many women, the joy of childbirth also brings with it a common condition later in life called uterine prolapse. This condition, which affects approximately 60% of women who have had a vaginal birth, is characterized by a small hernia in the vagina, which results in the bladder or uterus pushing out of that opening.
According to OB-GYN, Dr. Vincent H. Pepe, while prolapse is not typically painful, it is quite uncomfortable and certainly not normal. "Fortunately, there are methods of suspending the vaginal cuff so that the prolapse is corrected," explained Dr. Pepe.
Da Vinci® robotic-assisted surgery is increasingly becoming the best treatment. Lois Mattson, 68, of Plantsville, had robotic surgery to treat her uterine prolapse on August 25, 2010. With other health concerns, she had a total hysterectomy. She describes her experience as extremely positive, and compared to bladder suspension surgery she had 22 years ago, says robotic surgery made "a world of a difference."
"I had no idea what to expect, but I was so pleasantly surprised the next day. It was like I had nothing done. I got up in the morning, took a shower and changed my own bed. I never really had any pain." In fact, Lois went home the next day without needing pain medications.Continued on next page Back to cover
Reduced pain, less blood loss during surgery and a shorter hospital stay are among the many benefits of da Vinci® surgery. This is because the surgeon is able to make smaller incisions and gain better precision and control during surgery. Unlike the human hand, surgeons using robotic technology are able to rotate their instruments a full 360 degrees.
Lois says she was supposed to have surgery for her prolapse 11 years ago, but is happy she waited because of the advanced technology available now. "It's so much less invasive," she said.
Most patients are advised not to lift anything heavy for 3-5 months after surgery; but can resume normal activity in a few short weeks. Lois, an office manager for a hardware store in Cheshire, returned to work on September 13, 2010, less than three weeks after her surgery.
"That is a real benefit for patients," said Dr. Pepe.
Fibroids affect almost 50% of women. These benign muscular growths do not cause a problem for all women, but for some, they can cause a variety of bothersome & alarming symptoms. "The most common complaint is abnormal and prolonged bleeding," said Dr. Joseph Peccerillo, OB-GYN, "because fibroids push up against the lining of the uterus."
Fibroids do not have one known cause, but are the result of a combination of factors, including genetic alterations, hormones and other chemicals present in the body. They can range in size from very small and almost undetectable to the naked eye, to large masses that distort the uterus. Fibroids can develop singularly or in multiples.
Wallingford resident, Sandra Nunez, 54, was one of 50% of women plagued by fibroids that caused bleeding. In 2009, she had a procedure in which her fibroids were shaved away
from the inside of her uterus, but it was unsuccessful. Other attempts to control her symptoms and minimize her bleeding included hormone therapy. But when that, too, did not work, a hysterectomy became the best option.
Dr. Peccerillo first saw Sandra in June 2010. "She told me she had been bleeding non-stop since November 2009," he said. "This bleeding
had caused other complications like anemia; in the past, Sandra needed intravenous iron replacements."
Sandra’s da Vinci® hysterectomy was performed on August 23, 2010. Like many patients who have had their procedure done with robotics, the recovery was remarkable.
"It was like I didn't even have surgery. I
had a little bit of pain the first day. I felt
like I didn’t even have to stay in the
hospital overnight, but they said it was
procedure," said Sandra.
Dr. Peccerillo echoed the same remarks: "She told me she felt great right off the bat. She was only in the hospital for one night. Most patients who have open hysterectomies are in the hospital for
two or three nights."
These positive patient benefits are a direct link to the smaller incisions required with robotic surgery. Smaller incisions, greater manipulation of the instruments by the surgeon, and 3-dimensional imaging all contribute to these better outcomes.
Sandra, like Lois, was unable to lift anything
for weeks, but was able to maintain a level
of normal activity. After nearly a year of
incessant bleeding, Sandra feels having surgery was one of the best decisions she made. "I feel
like I helped my body. Now I'm not always worrying. It's such a big relief. My personal opinion is that anyone who needs surgery should go robotic."
This year, the MidState Cancer Center was proud to begin treating patients on a new, cutting edge radiation therapy system, the Elekta Infinity Linear Accelerator, which has several features that make it among the best in the field. One of those features, Volumetric Arc Therapy, or VMAT, was implemented in September and has offered several benefits to the hospital’s prostate cancer patients, including Wallingford resident, Joe Femia, 67.
Joe was diagnosed with prostate cancer in July when a biopsy after a routine health check confirmed a suspicion of cancer. His prognosis was good, and the recommended treatment was
radioactive seed implantation, followed by 25 radiation treatments using VMAT two months later.
According to radiation oncologist, Dr. Allan Kratzer, VMAT is among the most targeted radiation therapies available. “VMAT allows us to reduce the dose of radiation to surrounding normal tissues, protecting them from the harmful effects of radiation. It also reduces the treatment time from 15 minutes to 2 minutes, which means that patients are more comfortable and less likely to move during treatment. This makes treatment more precise,” said Dr. Kratzer.
For Joe especially, shorter treatment times were a big advantage. Joe is retired from the credit and financial industry, but works part-time delivering flowers from a wholesaler in Meriden to retail shops throughout central Connecticut. The short treatments are convenient and work well with his schedule.
There are benefits for staff, too. Says Dr. Kratzer.
Currently, every prostate cancer patient at MidState is treated with VMAT. In the future, VMAT treatment will be extended to patients with other cancers, such as head and neck and lung cancers. Beginning with prostate cancer was the most appropriate because of the prostate’s defined round shape and relationship to surrounding structures, which make it easier to target the radiation.
The radiation therapy team uses sophisticated models to treat phantom body parts as part of the training process. The team then reviews the dose distributions and ensures they coincide with the predicted doses, explained Dr. Kratzer.
By the time this article is published, Joe will be finished with his radiation treatments and on to planning more car shows as the Vice President of the Saturday Nite Cruizers, an organization in Wallingford that hosts shows throughout central Connecticut.
"This is just something I got, and there’s nothing I could do about it," he says. Fortunately, a positive treatment experience made the journey much easier.
MidState's Radiation Oncology department is the first in the Northeast and third in the country to use VMAT for the treatment of cancer patients.Next story Continued from previous page
In the last year, the MidState Emergency Department (ED) has seen significant increases in overall patient satisfaction. This upward trend began in late 2009 after several improvements were made to enhance the patient experience in the ED. This included making discharge phone calls to select patients and increasing rounding on patients by providers.
Patient satisfaction again increased earlier this year, most likely a result of the opening of MidState’s new ED, which provides a much larger, efficient and patient-friendly space. Overall, patient satisfaction between early 2009 and late 2010 has increased by 36%. As a result, MidState’s ED is now performing better than 83% of hospitals in the state for patient satisfaction, which ranks the ED number three. This also means MidState ED is faring better than 81% of hospital emergency rooms in the nation.
Wait times in the ED have also improved. In early 2010, 32% of patients were being seen by a provider in less than 30 minutes. Results from a September patient satisfaction survey show that 75% of patients are now being seen by a provider in less than 30 minutes.
With new space and improved operations, the ED is well positioned to care for its patients in a timely, efficient and compassionate manner.
MidState Medical Center is pleased to announce James J. Ieronimo, Executive Director of the United Way of Meriden and Wallingford, as this year’s recipient of the Crystal Obelisk Award. The Crystal Obeslisk Award is given at the hospital’s Annual Meeting and recognizes individuals or institutions who have displayed noteworthy service to the community’s healthcare delivery system.
Honored for helping the hospital connect with the community, Ieronimo was called "a true ambassador for MidState Medical Center" by Lawrence McGoldrick, Chairman of the Board of Directors. Ieronimo has been actively involved in the Meriden community in many capacities: he has taught in the school system, worked for a major employer, served as director of the school-to-career program, lead the Greater Meriden Chamber of Commerce and work force development efforts, and lead the United Way.
Ieronimo has served on the hospital's Board of Governors and Community Advisory Council, helping to further the mission of MidState Medical Center.
Ieronimo honored past recipients of the award, including Dr. Matthew P. Campione, the 2005 winner, and last year's honoree, Dr. Teofilo Gutierrez Jr., "and all the people who modeled for me what it means to be a community hospital."
"It's kind of overwhelming because I've been on the Board of Governors for a number of years and watched people get this award," said Ieronimo. "I think of these people, and I think these are people who model for the rest of us how you relate to an institution. It's a community resource, but it demands something from the community."
An Active Staff member of the Radiology Division since 1982 and currently a member of the MidState Board of Directors, Dr. Durhan has often shared her skills and talents with the MidState community. For several years, Dr. Durhan has gone beyond her role as a radiologist in helping breast cancer patients find healing after their disease through Pilates. Every Thursday evening, Dr. Durhan leads a Pilates class at the hospital open to breast cancer patients, all on her own free time. Her attendees are extremely committed, and see the Pilates class not only as a place to build physical strength, but also one that builds emotional strength and support.
Since joining the Medical Staff in 1984, Dr. Levitz has provided outstanding consultative services to MidState and its predecessor hospitals in the field of Infectious Disease. His counsel has always reflected the most current standards of care, evidence-based medicine and best practices. He has graciously taken on the role of educator, particularly in relation to matters of public health, core measures, educational requirements and practices. He continues to service MidState as Chairman of the Infectious Disease Committee and overseer of Employee Health Services.
Dr. Meyer has been a member of the MidState Medical Staff since 1975. Since then, he has undertaken numerous leadership roles, including service on the Veterans’ Memorial Medical Board of Directors, membership of the Connecticut Hospital Association Board of Directors and service as an officer of the MidState Medical Center Medical Staff from 1999 to 2004. Along the way, he has added years of service as Director of the Surgical Division, Chairman of the Pharmacy & Therapeutics Committee and as Quality Coordinator of the Surgical Physician Assistant Program.
Dr. Kenneth Kurz, MD, presenting The Joseph Goodman, MD Collaboration and Teamwork Award to Dr. Howard Dubin, who is accepting the award for Dr. Brian Timko.
Dr. Timko, a Hospitalist physician at MidState since 2007, has been recognized with multiple nominations for his ability to work collaboratively with Nursing, Case Management, Dietary Services, Pharmacy and other clinical support personnel. He is cited as being a great doctor to work with because he is respectful, thorough, communicative, patient, knowledgeable and caring. He is recognized as a “astute diagnostician with a seemingly encyclopedic memory” and is perceived by many as a model of collaboration.
They are the first person you see when you enter MidState Medical Center. They will greet you warmly with a smile and ask you if you need help. They will provide wheelchair assistance if it is necessary. They will do whatever possible to ensure your experience begins on a positive note. They are no other than a group of dedicated volunteers, our MidState Ambassadors..
“Ambassadors are like emissaries for the hospital. Their smiling, caring and compassionate demeanor set the tone for our facility,” shared Diamond Belejack, Manager, Volunteer Services. The word Ambassador is defined as
an “official representative.” MidState’s 32 dedicated Ambassadors serve well in that title. They are stationed at one of MidState’s two Information Desks and are ready, willing and able to provide assistance in a moment’s notice. Their responsibilities include meeting and greeting patients and visitors, assisting them with directions and patient information, answering phones, and providing wheelchair service.
More importantly, MidState Ambassadors offer a kind hello and friendly smile to make our patients and visitors feel comfortable. Nancy Valla, who has been a MidState Ambassador for nearly 3 years, finds this an important part of her role. “I am a people person, and you have to be for this job. Many of our patients and visitors that are coming to the hospital are under a stressful situation, and it is my job to greet them with a smile. I love what I do. It makes you feel like you’re doing something valuable,” she shared.
Fellow Ambassador Terrance Mercantonio agrees. “I like the people interaction. You feel like you’re taking the edge off for them,” he said. Terrance has been volunteering for just over one year. He says his reasons are two-fold: he wanted to find an opportunity to give back to his community, and also follow in the footsteps of his mother, who volunteered at the old Meriden-Wallingford hospital many years ago.
MidState’s Ambassador program has evolved since the hospital opened at its Lewis Avenue campus in 1998.
Originally, this group of volunteers were referred to as “Meeters and Greeters.” Based on their feedback over the years, as well as standards in hospitals across the state, the term Ambassador became more appropriate.
MidState’s program is unique in that one of its Ambassadors is bilingual, helping to alleviate language barriers with Spanish-speaking patients and visitors. A volunteer for over 10 years, Victor Cordova, says others have come to rely on him to assist with translation. “It definitely gives people a better impression of the hospital,” he said.
Both Nancy and Terrance can attest to the warm feelings they have for MidState. “MidState is like a family who cares and provides a great support system to their volunteers. They never forget a birthday, or if you have a problem at home, they are always asking, or even calling at home to see how you’re doing,” expressed Nancy.
“There is a culture of caring here. You know it’s okay to be proactive and help someone,” echoed Terrance.
During National Volunteer Week, celebrated April 10-16, MidState recognizes not only its Ambassadors, but all those special individuals who give many hours of their time and talent to the hospital and the greater community. A Volunteer Recognition Breakfast will be held in their honor in April at the Aqua Turf in Plantsville.Previous page
John Palladino and his sister, Amelia Palladino, come from a close-knit family of seven children: John, Amelia, Joe, Frank, Ralph, Mary and Rocco. They were born to Louis and Marie Palladino, who came to Meriden from southern Italy.
After serving in the Armed Forces during World War II, John and several of his siblings began a thriving business raising and selling chickens and eggs in Kensington. The Palladino’s are a proud, hardworking and devoted family, whose business prospered for close to ten years. After that time, John began working for the U.S. Postal Services until his retirement in 1977.
John and Amelia continue to live on the family farm in a picturesque country setting. They recall fond memories of blossoming flower and vegetable gardens, grazing sheep and active chicken coops. John and Amelia also like to share stories of their travels to Florida, Italy and numerous cruises. Although their lives are quieter now, John and Amelia still maintain a daily routine that keeps them quite busy.
While John and Amelia live out in the country, they are still “in the know” regarding the goings-on in the city of Meriden. “We are pleased with MidState,” shared John and Amelia. “We are thankful for the location of the hospital’s main campus and its affiliates and also for all the facility and program enhancements. Most importantly, we appreciate the wonderful care provided by the expert clinical and support staff.” John and Amelia understand how important it is to have MidState Medical Center as a resource for medical care available to the residents of central Connecticut. To express their gratitude, John and Amelia have chosen to include the hospital in their estate plans with a bequest.
MidState Medical Center is honored to welcome John Palladino and Amelia Palladino to its bequest society, the Infinity Circle. Their generous gift will ensure that the hospital will remain in the community to serve all our families from Central Connecticut.
-Mary Beth PapalloView our upcomimg events
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